Compassionate Medical Assistant & Patient Services Coordinator

Shady Grove Fertility; Webster (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Professional development support

Performance-based bonuses

Paid time off and holidays

Parental leave

Life and disability benefits

Fertility Discount Program

Wellness programs

Job summary

US Fertility, a national fertility network, is hiring a Medical Assistant/Patient Service Coordinator for the Shady Grove Fertility site in Clear Lake, Texas. This role supports patient accounts, scheduling, and a high standard of patient service in a fast-paced fertility practice.

The position emphasizes phlebotomy, clinical assistance, and patient counseling while offering weekends/holidays as needed and growth within a leading fertility network.

Qualifications

• Minimum 2 years of applicable work experience.
• Strong phlebotomy skills.
• Completion of a formal MA program.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and providing high level of customer service.
• Required to work occasional weekends and holidays.
• High volume of phlebotomy.
• Maintain supplies for the blood drawing stations.
• Ensure lab specimens are sent to proper labs.
• Assist physician or ultrasound technician with various procedures.
• Assist with HSGs as needed.
• Take vital signs and provide general clinical assistance.
• Assists with the clinical care of fertility patients.
• Provides patient/couple counseling, procedure teaching, communicates physician orders and instructions.
• Provides pre and post op education.
• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families.
• Works independently to assure the program goals are achieved.
• Support and promote excellence in customer service.
• Administrative tasks, prior authorizations, etc.

Skills

Phlebotomy

Communication

Independence

Detail-oriented

Computer savvy

Customer service

Education

Formal MA program

High School diploma

Job description

US Fertility, a national fertility network, is hiring a Medical Assistant/Patient Service Coordinator for the Shady Grove Fertility site in Clear Lake, Texas. This role supports patient accounts, scheduling, and a high standard of patient service in a fast-paced fertility practice.

The position emphasizes phlebotomy, clinical assistance, and patient counseling while offering weekends/holidays as needed and growth within a leading fertility network.