Fertility Patient Services Coordinator & Scheduling

Ovation Fertility; Houston (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Performance-based bonus opportunities

Paid time off and holidays

Fertility Discount Program

Employee wellness and recognition

Job summary

US Fertility is seeking a Patient Services Coordinator to join the Shady Grove Fertility team at the Texas Medical Center in Houston, TX. You will greet patients, collect insurance and payment information, schedule appointments, and ensure smooth office operations while delivering compassionate service.

The role requires at least a high school diploma and 2+ years in an administrative role; medical office experience and HIPAA knowledge are preferred.

Qualifications

• High school diploma or equivalent is required.
• 2+ years previous experience in an administrative role; medical office experience preferred.
• Knowledge of medical software, terminology and procedures preferred.
• Knowledge of HIPAA regulations preferred.
• Excellent interpersonal communication skills and ability to build relationships.
• Demonstrated judgment and discretion with confidential information.
• Excellent organizational skills and ability to work under pressure.
• Strong written and verbal communication and attention to detail.
• Ability to work as part of a team and be flexible.
• Experience using billing systems is a plus.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appropriately.
• Schedule appointments and address customer/patient issues for effective resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage and financial options.
• Greet patients and visitors and provide high level of customer service; occasional weekends/holidays required.

Skills

Administrative experience

Interpersonal skills

Customer service

Attention to detail

Tech savvy

Education

High school diploma or equivalent

Tools

Medical software

Job description

US Fertility is seeking a Patient Services Coordinator to join the Shady Grove Fertility team at the Texas Medical Center in Houston, TX. You will greet patients, collect insurance and payment information, schedule appointments, and ensure smooth office operations while delivering compassionate service.

The role requires at least a high school diploma and 2+ years in an administrative role; medical office experience and HIPAA knowledge are preferred.