Patient Experience & Scheduling Coordinator

American Oncology Network; Fredericksburg (VA); On-site; USD 25,000 - 41,000; Full time

Job summary

American Oncology Network is seeking a Patient Services Specialist for the Fredericksburg, VA area to provide front-end patient support. You will handle patient intake, scheduling, medical records, and financial transactions with a focus on accurate documentation and exceptional service.

Responsibilities span registering patients, verifying details in EMR, processing payments, coordinating with clinicians, and ensuring compliance with HIPAA and clinic policies.

Qualifications

• Education: High School Diploma; Associates preferred.
• Experience: 1 year healthcare setting, physician office preferred.
• Skills: strong customer service, attention to detail, multitasking.

Responsibilities

• Greet patients and caregivers professionally; ensure welcoming environment.
• Check in patients per policy; verify identity and document in EMR.
• Maintain patient demographics and collect payments.
• Schedule appointments and manage physician requests; resolve conflicts.
• Handle medical records, documentation, and HIPAA-compliant requests.

Skills

Interpersonal communication

Customer service

Multitasking

Microsoft Office

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network is seeking a Patient Services Specialist for the Fredericksburg, VA area to provide front-end patient support. You will handle patient intake, scheduling, medical records, and financial transactions with a focus on accurate documentation and exceptional service.

Responsibilities span registering patients, verifying details in EMR, processing payments, coordinating with clinicians, and ensuring compliance with HIPAA and clinic policies.