Oncology Front Desk & Scheduling Specialist

AON Central Services, LLC; United States; On-site; USD 25,000 - 42,000; Full time

Job summary

American Oncology Network AON seeks a Patient Services Specialist to support front-end operations at Hematology & Oncology Associates of Fredericksburg. You will greet patients, verify identities, schedule visits, and manage medical records with HIPAA-compliant care.

The role emphasizes accuracy, patient experience, and financial transactions across multiple stations. The candidate should have at least a high school diploma and 1+ year in healthcare, with strong customer service and multitasking

Qualifications

• Minimum of one year in a healthcare setting; physician office experience preferred.
• Comfort with front-end patient support, scheduling, and billing tasks.
• Demonstrated customer service focus with attention to detail.

Responsibilities

• Manage patient intake, verify identity, and document demographics.
• Schedule appointments, coordinate physician requests, and reschedule as needed.
• Maintain medical records in EMR and ensure HIPAA-compliant handling.
• Process payments, deposits, and daily reconciliations; assist with billing.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Critical thinking

Organizational skills

Microsoft Office

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

American Oncology Network AON seeks a Patient Services Specialist to support front-end operations at Hematology & Oncology Associates of Fredericksburg. You will greet patients, verify identities, schedule visits, and manage medical records with HIPAA-compliant care.

The role emphasizes accuracy, patient experience, and financial transactions across multiple stations. The candidate should have at least a high school diploma and 1+ year in healthcare, with strong customer service and multitasking