Patient Experience & Scheduling Coordinator

Symphony Care Alliance; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Symphony Care Alliance in Florida is seeking a Patient Coordinator to be the friendly, professional voice of our medical office. You will ensure every patient has a seamless experience while supporting providers and operations.

In a fast-paced, team-driven environment, you will handle calls, schedule appointments, maintain records, and collaborate to improve processes, contributing to high-quality patient care.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• 1+ year of medical terminology knowledge preferred.
• 1+ year of computer skills required.
• Background check (Level II) required.

Responsibilities

• Serve as the first point of contact by answering phones and emails with professionalism and care.
• Schedule patient appointments efficiently, optimizing provider time and treatment room availability.
• Respond to patient inquiries, relay messages to providers, and ensure excellent communication across the team.
• Maintain accurate and organized patient records, safeguarding personal and financial information.
• Keep patient accounts up-to-date by recording and managing personal and financial details.
• Follow office policies and procedures to maintain smooth operations and suggest improvements when needed.
• Collaborate with colleagues to accomplish team goals and contribute to a positive, supportive office environment.

Skills

Multi-tasking

Telephone etiquette

Time management

Scheduling proficiency

Office software proficiency

Team collaboration

Reliable transportation

Education

High school diploma

Tools

eCW experience

Job description

Symphony Care Alliance in Florida is seeking a Patient Coordinator to be the friendly, professional voice of our medical office. You will ensure every patient has a seamless experience while supporting providers and operations.

In a fast-paced, team-driven environment, you will handle calls, schedule appointments, maintain records, and collaborate to improve processes, contributing to high-quality patient care.