Front Desk & Guest Experience Specialist

Symphony Care Alliance; Northwood (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Symphony Care Alliance is seeking a professional Front Desk Receptionist to warmly greet visitors and efficiently handle calls, scheduling, and payments. The role emphasizes accuracy in data entry and confidentiality while maintaining a welcoming reception area.

The position requires superb communication, multitasking, and organizational skills to support daily operations in a healthcare environment. On-site role in Florida with a focus on patient service and administrative tasks.

Qualifications

• Demonstrated ability to greet and assist visitors with professionalism.
• Strong communication and interpersonal skills for effective interactions.
• Ability to manage multiple tasks at a fast pace in a reception setting.
• Proficiency with Microsoft Word, Excel, and Outlook for daily operations.
• Accurate data entry and record-keeping to support patient services.
• Adept at cash handling and payment processing where applicable.

Responsibilities

• Greet and welcome visitors, clients, and guests in a friendly and professional manner.
• Answer and direct incoming phone calls to the appropriate departments or staff.
• Schedule, confirm, and manage appointments and reservations.
• Maintain a clean, organized, and professional reception area.
• Respond to customer inquiries and provide accurate information about services or policies.
• Process payments, issue receipts, and balance cash transactions when required.
• Perform data entry, maintain records, and update customer information in computer systems.
• Coordinate with other departments to ensure smooth daily operations.

Skills

Customer service

Communication

Phone etiquette

Organization

Microsoft Office

Data entry

Time management

Problem-solving

Cash handling

Attention to detail

Tools

Microsoft Office

Job description

Symphony Care Alliance is seeking a professional Front Desk Receptionist to warmly greet visitors and efficiently handle calls, scheduling, and payments. The role emphasizes accuracy in data entry and confidentiality while maintaining a welcoming reception area.

The position requires superb communication, multitasking, and organizational skills to support daily operations in a healthcare environment. On-site role in Florida with a focus on patient service and administrative tasks.