Patient Care Coordinator — Admin & Scheduling

Complete Care; Palm Bay, Northern (FL, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Job summary

Complete Care in Palm Bay, FL is seeking a Care Coordinator (Admin) to welcome patients, schedule appointments, verify information, and keep the front office organized. You will coordinate care across services, support insurance authorizations, and help ensure a compassionate, efficient patient journey.

This role offers training, a collaborative team environment, and opportunities to grow in healthcare, with a focus on reducing barriers and delivering excellent service to every patient.

Qualifications

• Experience as Medical Receptionist, Front Desk Coordinator, or Medical Office Assistant preferred.
• Customer service and scheduling experience desired.
• Strong communication and organizational skills essential.

Responsibilities

• Welcome patients and establish a positive first impression.
• Schedule, confirm, and coordinate appointments across multiple services.
• Make appointment reminders and proactive outreach to support engagement.
• Verify insurance and demographic information for smooth claims processing.
• Assist patients with questions on appointments, payments, and next steps.
• Maintain complete documentation in the electronic medical record (EMR).
• Coordinate with providers and teammates for seamless patient experiences.
• Support insurance authorizations workflows and follow up on approvals.
• Identify and address scheduling or authorization issues to prevent delays.
• Maintain an organized, professional front office and optimize clinic operations.
• Seek opportunities to improve workflows and patient experience.

Skills

Patient-focused

Calm demeanor

Reliability

Organization

Accuracy

Adaptability

Empathy

Multitasking

Teamwork

Accountability

Job description

Complete Care in Palm Bay, FL is seeking a Care Coordinator (Admin) to welcome patients, schedule appointments, verify information, and keep the front office organized. You will coordinate care across services, support insurance authorizations, and help ensure a compassionate, efficient patient journey.

This role offers training, a collaborative team environment, and opportunities to grow in healthcare, with a focus on reducing barriers and delivering excellent service to every patient.