Patient Experience & Scheduling Specialist

SunState Medical Specialists; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high quality, professional and efficient service.

You will manage patient flow, handle billing inquiries, schedule physician appointments, maintain patient records, respond to questions while protecting privacy, and support the clinical team to keep the patient experience seamless.

Qualifications

• High School Diploma or equivalent.
• Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.

Responsibilities

• Provide high level patient service and administrative support to staff, patients and physicians.
• Maintain patient records and scheduling with physicians.
• Answer telephone calls promptly and respond to queries while protecting privacy.
• Assist with billing and insurance questions.
• Direct vendors and visitors; maintain waiting room and orderly spaces.

Skills

Customer service

Scheduling

Billing inquiries

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

SunState Medical Specialists in Florida is seeking a Patient Services Specialist to provide administrative and general support to staff, patients and physicians, ensuring a high quality, professional and efficient service.

You will manage patient flow, handle billing inquiries, schedule physician appointments, maintain patient records, respond to questions while protecting privacy, and support the clinical team to keep the patient experience seamless.