Patient Experience & Scheduling Specialist

HearingLife; Pratt (KS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, dental, vision & HSA

401K Match

Maternity Leave

Disability Coverage

Life Insurance

Pet Insurance

Hearing aid discounts

Daycare Savings Plan

Growth Opportunities

Job summary

HearingLife is seeking a friendly Patient Care Coordinator to be the face of our retail clinics nationwide. You will ensure a positive patient experience while supporting clinic revenue goals and coordinating patient interactions and administrative tasks.

Daily duties include welcoming patients, handling 50–75 calls, scheduling appointments, processing intake and insurance information, and maintaining HIPAA standards. Growth programs and comprehensive onboarding accompany competitive benefits.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking

Tech-savvy

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic medical records (EMR)

Job description

HearingLife is seeking a friendly Patient Care Coordinator to be the face of our retail clinics nationwide. You will ensure a positive patient experience while supporting clinic revenue goals and coordinating patient interactions and administrative tasks.

Daily duties include welcoming patients, handling 50–75 calls, scheduling appointments, processing intake and insurance information, and maintaining HIPAA standards. Growth programs and comprehensive onboarding accompany competitive benefits.