Patient Experience & Scheduling Coordinator

Talentify; Dennis (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across the care team. You will greet patients, handle calls and emails, and optimize schedules to ensure a smooth, high-quality patient experience.

The role requires strong organizational and communication skills, proficiency with EMR, and the ability to maintain confidentiality in a fast-paced environment. This is a full-time position with comprehensive benefits.

Qualifications

• Must have high school diploma or equivalent.
• Experience with EMR systems preferred; basic computer literacy required.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Excellent verbal and written communication and patient-centered service.
• Ability to work collaboratively across teams and maintain confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations, patient flow, and coordination across the care team. You will greet patients, handle calls and emails, and optimize schedules to ensure a smooth, high-quality patient experience.

The role requires strong organizational and communication skills, proficiency with EMR, and the ability to maintain confidentiality in a fast-paced environment. This is a full-time position with comprehensive benefits.