Patient Experience Representative - Front Desk & Scheduling

Boston Children's Hospital; Waltham (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on Bonus

Benefits package

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative I to provide on-site administrative support for a clinical service in Waltham. You will help coordinate patient flow, greet and register patients, and enroll families in the patient portal while maintaining a patient-centered approach.

Responsibilities include scheduling encounters, coordinating with providers, and assisting with documentation and billing processes.

Qualifications

• No healthcare experience required; basic customer service and computer skills.
• Ability to communicate clearly in writing and verbally; ability to assist patients and families.

Responsibilities

• Provides positive customer service to patients, families, and visitors.
• Greets, screens, directs, and registers patients; enrolls in patient portal.
• Collaborates with providers to manage complex patient issues; may rotate in call centers.
• Schedules patient encounters and procedures; coordinates flow to optimize experience.
• Attends shift handoffs and team huddles; participates in process improvements.

Skills

Customer service

Communication

Empathy

Attention to detail

Education

High School Diploma/GED

Job description

Boston Children's Hospital is seeking a Patient Experience Representative I to provide on-site administrative support for a clinical service in Waltham. You will help coordinate patient flow, greet and register patients, and enroll families in the patient portal while maintaining a patient-centered approach.

Responsibilities include scheduling encounters, coordinating with providers, and assisting with documentation and billing processes.