Patient Experience & Scheduling Coordinator

Penn Medicine; Berwyn (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Penn Medicine in Berwyn, PA is seeking a Patient Services Coordinator to support the Cancer Center VF. You will assist with front desk tasks, patient check-in/out, registrations, referrals, and scheduling, while ensuring a positive patient experience and smooth daily operations.

You will coordinate appointments, manage EMR workflows, collect copays, verify insurance, and collaborate with physicians and staff to maintain high quality care and operational performance.

Qualifications

• Associate's/Bachelor's degree preferred with EMR training/testing.
• 3+ years medical office experience preferred.
• Strong patient-service orientation and communication skills.

Responsibilities

• Assist with patient check-in/out, registrations and scheduling.
• Coordinate appointment scheduling, referrals and pre-authorizations.
• Serve as liaison between staff and management to ensure smooth operations.
• Support billing processes, collect copays, verify insurance information.
• Maintain EMR accuracy and contribute to high-quality patient care.

Skills

Customer service

EMR systems

Medical office coordination

Scheduling

Education

Associate's or Bachelor's degree

EMR training/tests

Tools

EMR software

Job description

Penn Medicine in Berwyn, PA is seeking a Patient Services Coordinator to support the Cancer Center VF. You will assist with front desk tasks, patient check-in/out, registrations, referrals, and scheduling, while ensuring a positive patient experience and smooth daily operations.

You will coordinate appointments, manage EMR workflows, collect copays, verify insurance, and collaborate with physicians and staff to maintain high quality care and operational performance.