Patient Experience & Scheduling Coordinator

Austin Regional Clinic; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Job summary

Austin Regional Clinic in Austin, TX is seeking a courteous front desk receptionist to manage check-in/out and schedule patient appointments.

You will verify insurance, collect payments, and maintain confidential records while delivering excellent customer service in a busy clinic environment.

This role requires strong computer skills, teamwork, and reliability to support daily operations.

Qualifications

• Required: High school diploma or GED and PC use in a Windows environment.
• Preferred: Experience working in a medical setting.

Responsibilities

• Books appointments utilizing computer system and confirms demographic information.
• Greets patients and registers them in the system.
• Verifies insurance eligibility using online resources and other tools.
• Collects payments, posts amounts, and balances drawer for end of day.
• Prints face sheets, receipts and other documents as needed.
• Notifies staff of emergencies, messages and patient arrivals.
• Maintains HIPAA and company policies; adheres to confidentiality.

Skills

Medical insurance knowledge

Customer service

Windows & 10-key

Interpersonal skills

Team player

Prioritization

Communication skills

Professionalism

Information recall

Education

High school diploma or GED

Experience in medical setting (preferred)

Tools

Windows OS

PC-based systems

Job description

Austin Regional Clinic in Austin, TX is seeking a courteous front desk receptionist to manage check-in/out and schedule patient appointments.

You will verify insurance, collect payments, and maintain confidential records while delivering excellent customer service in a busy clinic environment.

This role requires strong computer skills, teamwork, and reliability to support daily operations.