Patient Experience Coordinator

Austin Regional Clinic; Hutto, Northern (TX, KY); Hybrid; USD 29,000 - 41,000; Full time

Job summary

Austin Regional Clinic in Hutto, TX is seeking a patient-focused registration specialist to manage check-in/out and appointment bookings. You will verify insurance, collect payments, and support front-desk operations while upholding HIPAA and clinic policies.

The role requires strong computer skills, attention to detail, and excellent communication as you coordinate with patients and staff to ensure a smooth visit experience.

Qualifications

• High school diploma or GED required; PC experience.
• Preferred: experience in a medical setting.

Responsibilities

• Book appointments and update demographic info; notify patient of balances.
• Greet patients and assist them at check-in/out.
• Verify insurance eligibility using online resources or Medifax.
• Collect payments, post amounts, and balance drawers for deposits.
• Print receipts, face sheets, and other documents as needed.
• Notify staff of emergencies, messages, and patient arrivals.
• Confirm upcoming appointments and reschedule as needed.
• Run wait list reports and distribute them accordingly.
• Perform other duties and follow company policies (HIPAA, OSHA, Code of Conduct).

Skills

Medical insurance knowledge

Computer skills

10-key skills

Interpersonal skills

Teamwork

Prioritization

Communication

Professionalism

Multitasking

Education

High school diploma or GED

Tools

Medifax

CMSweb

Job description

Austin Regional Clinic in Hutto, TX is seeking a patient-focused registration specialist to manage check-in/out and appointment bookings. You will verify insurance, collect payments, and support front-desk operations while upholding HIPAA and clinic policies.

The role requires strong computer skills, attention to detail, and excellent communication as you coordinate with patients and staff to ensure a smooth visit experience.