Patient Services Coordinator

Austin Regional Clinic; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Tuition reimbursement

Job summary

Austin Regional Clinic in Austin, TX is seeking a courteous front desk receptionist to manage check-in/out and schedule patient appointments.

You will verify insurance, collect payments, and maintain confidential records while delivering excellent customer service in a busy clinic environment.

This role requires strong computer skills, teamwork, and reliability to support daily operations.

Qualifications

• Required: High school diploma or GED and PC use in a Windows environment.
• Preferred: Experience working in a medical setting.

Responsibilities

• Books appointments utilizing computer system and confirms demographic information.
• Greets patients and registers them in the system.
• Verifies insurance eligibility using online resources and other tools.
• Collects payments, posts amounts, and balances drawer for end of day.
• Prints face sheets, receipts and other documents as needed.
• Notifies staff of emergencies, messages and patient arrivals.
• Maintains HIPAA and company policies; adheres to confidentiality.

Skills

Medical insurance knowledge

Customer service

Windows & 10-key

Interpersonal skills

Team player

Prioritization

Communication skills

Professionalism

Information recall

Education

High school diploma or GED

Experience in medical setting (preferred)

Tools

Windows OS

PC-based systems

Job description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Creates master deposit as directed.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processing onsite release of information requests.
• Priority on-sight sorting, scanning, numbering loose papers
• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.
• Excellent customer service skills.
• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday-Friday 8:00am-5:00pm