Patient Experience Scheduler - Oral Surgery

Center for oral and maxillofacial surger; Twin Rivers (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401k Match

HSA Plan

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

EAP

Job summary

Center for Oral and Maxillofacial Surgery is seeking a Scheduling Coordinator for an in-office, full-time role in East Windsor, NJ. You will provide concierge level service to patients, refers, and team members, scheduling appointments and managing daily provider calendars.

The ideal candidate has a friendly, professional demeanor, basic office skills, and at least one year of customer service experience; dental terminology knowledge is a plus.

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience required.

Responsibilities

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Customer service

Dental terminology

Organizational skills

Typing

Education

High school diploma or equivalent

Tools

Office software

Job description

Center for Oral and Maxillofacial Surgery is seeking a Scheduling Coordinator for an in-office, full-time role in East Windsor, NJ. You will provide concierge level service to patients, refers, and team members, scheduling appointments and managing daily provider calendars.

The ideal candidate has a friendly, professional demeanor, basic office skills, and at least one year of customer service experience; dental terminology knowledge is a plus.