Oral Surgery Scheduler & Patient Experience Coordinator

Oral Surgery Partners; Lubbock (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Oral Surgery Partners is seeking a Scheduling Coordinator to efficiently manage patient appointments, surgeries, and follow-ups. You will be the main contact for patients, coordinating with clinical staff to optimize flow and ensure top-tier customer service.

Experience in medical/dental scheduling and proficiency with practice management software are preferred. The role requires strong organizational skills, attention to detail, and a patient-centered approach in a fast-paced oral surgery

Qualifications

• High school diploma or equivalency required.
• Experience in a medical or dental office, especially scheduling/administrative roles, preferred.
• Proficiency with practice management software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills with a patient-centered approach.
• Knowledge of medical terminology is a plus.

Responsibilities

• Answer calls to schedule appointments, surgeries, consultations, and follow-ups using the practice management system.
• Confirm appointments and provide pre-appointment instructions via phone, email, and in person.
• Maintain and adjust daily/weekly schedules to maximize provider efficiency.
• Coordinate with clinical staff for coverage and patient flow.
• Deliver exceptional customer service and resolve scheduling conflicts.
• Post patient payments accurately as needed.
• Update and maintain patient records with appointment details and treatment plans.
• Process incoming patient information from referring providers and send follow-ups to referring offices.
• Collaborate with the clinical/admin team to support daily operations.
• Generate scheduling reports and participate in process improvement initiatives.
• Adhere to quality assurance and compliance policies, especially related to implant procedures.

Skills

Excellent interpersonal communication

Strong organizational skills

Detail-oriented

Empathetic and patient-centered

Team player

Independent decision-making

Education

High school diploma or equivalency

Tools

Practice management software

Microsoft Office Suite

Job description

Oral Surgery Partners is seeking a Scheduling Coordinator to efficiently manage patient appointments, surgeries, and follow-ups. You will be the main contact for patients, coordinating with clinical staff to optimize flow and ensure top-tier customer service.

Experience in medical/dental scheduling and proficiency with practice management software are preferred. The role requires strong organizational skills, attention to detail, and a patient-centered approach in a fast-paced oral surgery