Patient Experience Scheduler & Front Desk Pro

Bernsteinbraces; Salinas (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Wow! Smiles is seeking a Scheduling Coordinator to manage front-desk activities,appointment scheduling and patient communications across in-person, phone, and electronic channels.

You will ensure HIPAA-compliant handling of patient data and support the clinical and sales teams with coordination and outreach. The role requires strong organizational skills, a professional appearance, and the ability to work across multiple locations within the region.

Qualifications

• Experience handling patient communications across in-person, phone and electronic channels.
• Ability to maintain HIPAA compliance and protect patient information.
• Strong organizational skills for scheduling and office flows.

Responsibilities

• Open and close the office according to protocol.
• Answer phone calls professionally and manage reception.
• Greet patients and visitors, verify demographics, and check in new patients.
• Schedule appointments, manage recalls, and handle follow-ups for no-shows.
• Process payments, deposits, and update patient records.

Skills

Scheduling coordination

Customer service

HIPAA compliance

Reception duties

Tools

MS Office

CRM software

Job description

Wow! Smiles is seeking a Scheduling Coordinator to manage front-desk activities,appointment scheduling and patient communications across in-person, phone, and electronic channels.

You will ensure HIPAA-compliant handling of patient data and support the clinical and sales teams with coordination and outreach. The role requires strong organizational skills, a professional appearance, and the ability to work across multiple locations within the region.