Patient Experience Scheduler

Southern Orthodontic Partners; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

Health/vision/dental insurance

401k with company match

Job summary

Southern Orthodontic Partners in Knoxville, TN, is seeking a friendly Scheduling Coordinator to manage front-desk duties and patient flow. You will welcome patients, answer phones, and schedule appointments for new and existing patients with a focus on excellent service.

The role requires strong communication, organization, and a patient-first mindset. You will work closely with the team to ensure smooth daily operations and provide a welcoming practice experience.

Qualifications

• Strong communication with patients and team.
• Solid organizational skills and multitasking ability.
• Reliable and responsive to patients and team.
• General front office and administrative duties.
• Strong interpersonal and customer service mindset.

Responsibilities

• Welcome patients as they enter the practice
• Answer phones and greet patients
• Scheduling appointments for both new and current patients and answering any questions they may have about their upcoming appointments
• Assist in opening and closing the practice everyday with other members of the team
• Take payments and assist in verifying insurance, if needed
• Serve as the "face" and the "voice" of the practice

Skills

Communication

Organizational skills

Reliability

Customer service mindset

Education

High School Diploma or GED

Job description

Southern Orthodontic Partners in Knoxville, TN, is seeking a friendly Scheduling Coordinator to manage front-desk duties and patient flow. You will welcome patients, answer phones, and schedule appointments for new and existing patients with a focus on excellent service.

The role requires strong communication, organization, and a patient-first mindset. You will work closely with the team to ensure smooth daily operations and provide a welcoming practice experience.