Pediatric Dental Front Desk Coordinator

Specialty Dental Brands; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k)

Job summary

Knoxville Pediatric Dentistry in Knoxville, TN is seeking a Patient Coordinator to create a positive first impression for children and families. You will welcome patients, schedule visits, assist with inquiries, verify insurance, collect payments, and coordinate with the clinical team to ensure smooth patient flow and a welcoming experience for every family.

Ideal candidates have dental/medical office or customer service experience, strong communication, multitasking ability, and a

Qualifications

• Previous experience in a dental office, medical office, or customer service role preferred.
• Experience with appointment scheduling, insurance verification, and patient registration is a plus.
• Familiarity with dental practice management software is beneficial.
• Strong communication and interpersonal skills.
• Basic computer skills and the ability to learn new systems quickly.
• Ability to multitask, stay organized, and manage competing priorities in a fast-paced environment.
• A friendly, patient, and compassionate approach when working with children and families.

Responsibilities

• Welcome patients and families with a warm, friendly, and professional attitude.
• Schedule appointments, confirm upcoming visits, and manage the daily appointment schedule.
• Answer incoming phone calls, respond to patient inquiries, and assist families with their scheduling needs.
• Verify patient information, update records, and maintain accurate documentation.
• Review insurance information, assist with insurance verification, and communicate financial information to families.
• Collect patient payments, process transactions, and assist with balancing daily collections.
• Coordinate with clinical team members to support an efficient patient flow and positive patient experience.
• Help families understand office policies, treatment plans, and next steps for their child’s dental care.
• Maintain an organized, professional, and welcoming front office environment.
• Perform other duties and responsibilities as assigned by management.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Organizational skills

Computer literacy

Job description

Knoxville Pediatric Dentistry in Knoxville, TN is seeking a Patient Coordinator to create a positive first impression for children and families. You will welcome patients, schedule visits, assist with inquiries, verify insurance, collect payments, and coordinate with the clinical team to ensure smooth patient flow and a welcoming experience for every family.

Ideal candidates have dental/medical office or customer service experience, strong communication, multitasking ability, and a