Patient Experience Scheduler

Starkey; Glencoe, Northern (MN, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Starkey is seeking a customer service professional in Minnesota to support patient scheduling and inquiries. You will handle inbound calls, communicate benefits of clinic care, and maintain accurate patient information in the CRM, contributing to a positive patient journey.

The role emphasizes teamwork, professional communication, and efficient call handling to meet service targets. Previous call center or administrative experience is preferred.

Qualifications

• High School degree or equivalent work history.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service to patients with emphasis on scheduling hearing appointments.
• Answer inbound calls and assist patients with inquiries.
• Communicate benefits of provider care in the clinic.
• Practice active listening to better serve patients.
• Update patient information in the CRM and maintain data integrity.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Teamwork

Organization

Problem solving

Data entry

Education

High School diploma or equivalent

Office/Administrative experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Dynamics CRM

Job description

Starkey is seeking a customer service professional in Minnesota to support patient scheduling and inquiries. You will handle inbound calls, communicate benefits of clinic care, and maintain accurate patient information in the CRM, contributing to a positive patient journey.

The role emphasizes teamwork, professional communication, and efficient call handling to meet service targets. Previous call center or administrative experience is preferred.