Patient Experience & Front Office Coordinator

Starkey Hearing; Town of Florida (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick and safe time

6 paid holidays annually

Job summary

Starkey Hearing is seeking a Patient Care Coordinator to manage front office operations, scheduling, and patient accounts in a clinic setting. You will guide patients through their visit, ensure a smooth check-in, and support marketing and retention efforts.

The role emphasizes HIPAA-compliant record maintenance, strong customer service, and teamwork within the clinic staff. Training provided for software and processes used in daily tasks.

Qualifications

• High school diploma or GED required.
• 1–2 years in a customer service or retail role preferred.
• Proficient with office software; experience with Sycle, Pay Junction or Microsoft 365 preferred.
• Excellent customer service and strong communication skills.
• Ability to organize, multitask, and protect patient information with discretion.

Responsibilities

• Greet patients and manage front office operations.
• Schedule appointments and maintain patient records.
• Manage patient accounts receivable and billing processes.
• Support patient education and retention initiatives.
• Coordinate events and marketing activities.

Skills

Customer service

Discretion

Organization

Multitasking

Communication

Learner mindset

Computer skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Hearing is seeking a Patient Care Coordinator to manage front office operations, scheduling, and patient accounts in a clinic setting. You will guide patients through their visit, ensure a smooth check-in, and support marketing and retention efforts.

The role emphasizes HIPAA-compliant record maintenance, strong customer service, and teamwork within the clinic staff. Training provided for software and processes used in daily tasks.