Patient Experience & Scheduling Specialist

Hammershearing; Vernon (Wyoming County); On-site; USD 46,677,220 - 59,313,945; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick and safe time

6 paid holidays annually

Job summary

The Patient Care Coordinator (PCC) at Starkey Retail is the welcoming face of the clinic, guiding patients through their journey with a professional front office experience. You will handle scheduling, patient accounts, records, and events while supporting retention efforts and efficient clinic operations.

Located at Northland Hearing Centers, this full-time on-site role emphasizes patient service, accuracy in records, and a teamwork mindset to ensure exceptional care and operational excellence.

Qualifications

• Education: High school diploma or GED.
• Experience: 1–2 years in customer service or retail preferred.
• Technical: proficient with standard office software and industry systems.

Responsibilities

• Greet patients and manage front desk operations in the clinic.
• Schedule appointments and maintain patient records and accounts.
• Process payments, AR tasks, and insurance interactions as needed.
• Support retention efforts and patient education activities.
• Maintain HIPAA-compliant records and organized office environment.

Skills

Customer service

Retail experience

Sycle experience

Pay Junction

Microsoft 365

HIPAA compliance

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

The Patient Care Coordinator (PCC) at Starkey Retail is the welcoming face of the clinic, guiding patients through their journey with a professional front office experience. You will handle scheduling, patient accounts, records, and events while supporting retention efforts and efficient clinic operations.

Located at Northland Hearing Centers, this full-time on-site role emphasizes patient service, accuracy in records, and a teamwork mindset to ensure exceptional care and operational excellence.