Patient Experience Scheduler – Hearing Care

Audibel; Glencoe (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Audibel, a Starkey Hearing Technologies subsidiary, is seeking a Clinical Scheduling Coordinator to provide top‑tier patient scheduling and customer service within our clinic network. You will answer inbound calls, schedule appointments, and help guide patients through their journey with care and professionalism.

The role emphasizes teamwork, accurate data entry, and a proactive approach to improving the patient experience. A high school diploma and prior call center experience are preferred.

Qualifications

• High School degree required or equivalent work history.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service to all patients with an emphasis on scheduling hearing appointments.
• Answer inbound calls and assist patients with specific inquiries.
• Communicate benefits of seeking provider care in the clinic.
• Practice active listening to better serve patients.
• Gather, comprehend, and interpret basic patient information for marketing purposes.
• Use sound judgment in managing difficult patient situations and respond to requests for service.
• Update patient management software database with call notes and status updates.

Skills

Customer service

Phone etiquette

Active listening

Multitasking

Communication

Teamwork

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Microsoft Dynamics CRM

Job description

Audibel, a Starkey Hearing Technologies subsidiary, is seeking a Clinical Scheduling Coordinator to provide top‑tier patient scheduling and customer service within our clinic network. You will answer inbound calls, schedule appointments, and help guide patients through their journey with care and professionalism.

The role emphasizes teamwork, accurate data entry, and a proactive approach to improving the patient experience. A high school diploma and prior call center experience are preferred.