Patient Experience & Satisfaction Manager

Compass Group USA; Bristol (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare in Bristol, TN is seeking a Patient Experience Manager to coordinate and direct all patient experience activities within the assigned system. You will monitor patient satisfaction initiatives, ensure compliance with client, government and division policies, and drive account retention and service excellence.

You will work with hospital committees, manage surveys, reports, and development plans, and partner with on-site management to achieve operational goals while promoting a

Qualifications

• HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
• 2-3 years in-servicing experience in customer service training
• Hospitality and healthcare experience preferred
• 3-4 years experience in service-oriented operations
• Good coaching and on the job training skills required
• Excellent organizational skills and ability to multi-task essential
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Responsibilities

• Tracks patient satisfaction performance indicators and reporting for respective unit
• Maintains and supports client satisfaction at account level and promotes retention
• Administers client/customer surveys and responds promptly
• Monitors compliance with regulatory and client requirements
• Develops and monitors patient satisfaction action plans per account
• Participates in hospital committees related to patient experience and quality
• Ensures compliance with CMS, JCAHO and other authorities
• Collaborates with on-site management to meet goals
• Prepares and presents patient satisfaction reports to management
• Implements standardization for departmental patient satisfaction operations

Skills

Coaching

Organizational skills

Multitasking

Communication

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Morrison Healthcare in Bristol, TN is seeking a Patient Experience Manager to coordinate and direct all patient experience activities within the assigned system. You will monitor patient satisfaction initiatives, ensure compliance with client, government and division policies, and drive account retention and service excellence.

You will work with hospital committees, manage surveys, reports, and development plans, and partner with on-site management to achieve operational goals while promoting a