Regional Patient Experience Leader

Compass Healthcare; Johnson City (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Flexible Spending Accounts

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring a Manager, Patient Experience in Johnson City, TN. You will lead region-wide patient experience initiatives, coordinate with unit leadership, and drive improvements in patient satisfaction scores across accounts.

Responsibilities include monitoring incentives and penalties, supporting HR staffing, and coaching on-site Patient Experience Managers to ensure program success and client retention.

Qualifications

• Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent combination of education and experience.
• 5–7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred.

Responsibilities

• Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
• Maintain client satisfaction to ensure account retention.
• Assist in developing and monitoring a department patient satisfaction plan for each account.
• Interact with National Director, Patient Experience and Regional Managers to discuss trends and goals.
• Support HR staffing and onboarding of on-site Patient Experience leaders.
• Coaching and evaluating on-site Patient Experience Managers; provide feedback for growth.

Skills

Organizational skills

Microsoft Office

Leadership

Budgeting

Multi-tasking

Education

Bachelor’s Degree in healthcare administration/hospitality/business

Job description

Morrison Healthcare, a Compass Healthcare company, is hiring a Manager, Patient Experience in Johnson City, TN. You will lead region-wide patient experience initiatives, coordinate with unit leadership, and drive improvements in patient satisfaction scores across accounts.

Responsibilities include monitoring incentives and penalties, supporting HR staffing, and coaching on-site Patient Experience Managers to ensure program success and client retention.