Patient Experience & Retention Advocate

ChenMed; Orlando (FL); On-site; USD 23,419 - 33,420; Full time

Job summary

A healthcare organization in Orlando, Florida is seeking a Patient Continuity & Needs Advocate to cultivate positive patient experiences and enhance membership retention. This role involves supporting Medicaid enrollment processes, documenting patient information, and engaging with patients to maximize their benefits. The ideal candidate has a high school diploma, robust customer service skills, and experience in healthcare. This position offers an hourly wage between $17.00 and $24.26, dependent on experience and location.

Qualifications

• High School diploma or GED required; BA/BS preferred.
• Minimum of 3 years work experience required.
• Experience with seniors and Medicare Advantage preferred.

Responsibilities

• Support Medicaid enrollment; collect demographic and financial data.
• Identify opportunities to maximize patient benefits and arrange follow-ups.
• Document patient information and maintain work queue.

Skills

Customer service

Healthcare benefit services knowledge

Salesforce proficiency

Communication skills

Detail-oriented

Flexibility

Education

High School diploma or GED equivalent

BA/BS degree preferred

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Medallia

Job description

A healthcare organization in Orlando, Florida is seeking a Patient Continuity & Needs Advocate to cultivate positive patient experiences and enhance membership retention. This role involves supporting Medicaid enrollment processes, documenting patient information, and engaging with patients to maximize their benefits. The ideal candidate has a high school diploma, robust customer service skills, and experience in healthcare. This position offers an hourly wage between $17.00 and $24.26, dependent on experience and location.