Patient Experience & Retention Advocate

ChenMed; Fort Myers (FL); On-site; USD 23,419 - 33,420; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Work-life balance

Job summary

A leading healthcare organization in Fort Myers, Florida, seeks a Patient Continuity & Needs Advocate to enhance patient experience and retention. Key responsibilities include Medicaid enrollment support, engaging with patients directly, and utilizing EMR systems to document interactions efficiently. Ideal candidates will have at least 3 years of experience, strong customer service skills, and proficiency in Microsoft Office. A BA/BS is preferred, and this role offers competitive pay and benefits.

Qualifications

• 3+ years work experience required, experience with seniors preferred.
• Knowledge of healthcare benefit services and plans.
• Fluent in English, both spoken and written.

Responsibilities

• Support Medicaid enrollment and documentation.
• Engage patients in the lobby for referrals.
• Use EMR to document patient issues.

Skills

Customer service

Excellent communication

Detail-oriented

Salesforce proficiency

Education

High School diploma or GED

BA/BS degree preferred

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

A leading healthcare organization in Fort Myers, Florida, seeks a Patient Continuity & Needs Advocate to enhance patient experience and retention. Key responsibilities include Medicaid enrollment support, engaging with patients directly, and utilizing EMR systems to document interactions efficiently. Ideal candidates will have at least 3 years of experience, strong customer service skills, and proficiency in Microsoft Office. A BA/BS is preferred, and this role offers competitive pay and benefits.