Patient Experience & Retention Advocate

ChenMed LLC; Hiawassee (GA); On-site; USD 23,419 - 33,420; Full time

Job summary

ChenMed LLC is hiring a Patient Continuity & Needs Advocate in Hiawassee, Georgia. The role focuses on enhancing patient experiences and driving long-term retention through collaboration.

Essential responsibilities include supporting Medicaid enrollment, managing patient accounts, and ensuring compliance with healthcare regulations. Candidates must possess excellent communication skills and a thorough understanding of healthcare benefits. A high school diploma is required, while a BA/BS degree is preferred.

Qualifications

• 3+ years of work experience, preferably with seniors.
• Excellent written and verbal communication skills.
• Positive attitude and ability to build trust.

Responsibilities

• Supports Medicaid enrollment and patient documentation.
• Identifies opportunities to maximize medical benefits for patients.
• Utilizes EMR to gather and store patient information.

Skills

Customer service

Communication skills

Detail-oriented

Salesforce proficiency

Healthcare knowledge

Education

High School diploma or GED

BA/BS degree or equivalent experience

Tools

Microsoft Office Suite

Electronic Medical Records (EMR)

Job description

ChenMed LLC is hiring a Patient Continuity & Needs Advocate in Hiawassee, Georgia. The role focuses on enhancing patient experiences and driving long-term retention through collaboration.

Essential responsibilities include supporting Medicaid enrollment, managing patient accounts, and ensuring compliance with healthcare regulations. Candidates must possess excellent communication skills and a thorough understanding of healthcare benefits. A high school diploma is required, while a BA/BS degree is preferred.