Patient Experience Champion

UF Health Central Florida; Leesburg (FL); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

UF Health Central Florida is seeking a Patient Experience Advocate to support and enhance the patient experience by proactively acting on behalf of patients and families. You will investigate, document, and report compliments, complaints, and grievances to ensure concerns are heard and addressed promptly.

The role will develop and participate in patient experience initiatives, serve as an information resource and dispute-resolution facilitator, and provide input to unit managers on policy and

Qualifikationen

• Protect confidentiality and deliver strong customer service.
• Ability to relate to people of diverse backgrounds with tact and diplomacy.
• Excellent interpersonal and negotiating skills across functional lines.
• Group facilitation is highly desirable.
• Knowledge of CMS CoP and Joint Commission standards for patient complaints and grievances.
• Proficiency in Word, Excel, PowerPoint; ability to learn job-specific apps quickly.

Aufgaben

• Investigate, resolve, document and report patient, family, and visitor concerns.
• Promote and participate in patient experience initiatives across the hospital.
• Serve as a trusted information resource and dispute-resolution facilitator.
• Provide input to unit and departmental managers on policy and practice changes to protect patient rights.

Kenntnisse

Interpersonal skills

Negotiation

Team player

Conflict resolution

Customer service

Group facilitation

Communication

Confidentiality

Ausbildung

Bachelor's degree

Tools

MS Office

Jobbeschreibung

UF Health Central Florida is seeking a Patient Experience Advocate to support and enhance the patient experience by proactively acting on behalf of patients and families. You will investigate, document, and report compliments, complaints, and grievances to ensure concerns are heard and addressed promptly.

The role will develop and participate in patient experience initiatives, serve as an information resource and dispute-resolution facilitator, and provide input to unit managers on policy and