Patient Experience Advocate - Urgent Care

CareSpot Urgent Care; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

CareSpot is seeking a Patient Services Advocate at East Sand Lake in Orlando to deliver an exceptional patient experience from check-in to checkout. You will greet patients, assist with registration, verify insurance, collect payments, and guide waiting times to ensure efficient visits.

The role requires a high school diploma and strong organizational and interpersonal communication skills, with two years of experience in a medical front office or customer service preferred.

Qualifications

• High school diploma or equivalent.
• Excellent organizational and interpersonal communication skills.
• Ability to remain calm and supportive in busy or stressful situations.
• Preferably two years' experience in a medical front office or customer service.
• Bonus points if you have medical/insurance billing knowledge.

Responsibilities

• Greet patients and answer calls, determine needs and provide resolutions.
• Guide patients through registration, verify insurance and collect payments.
• Inform patients about wait times using the queuing process for efficient visits.
• Assist with collecting patient feedback.
• Record charges and payments and prepare the daily deposit and reconciliation log.

Skills

Customer service

Front office

Interpersonal communication

Organizational skills

Calm under pressure

Education

High school diploma or equivalent

Tools

Billing knowledge

Job description

CareSpot is seeking a Patient Services Advocate at East Sand Lake in Orlando to deliver an exceptional patient experience from check-in to checkout. You will greet patients, assist with registration, verify insurance, collect payments, and guide waiting times to ensure efficient visits.

The role requires a high school diploma and strong organizational and interpersonal communication skills, with two years of experience in a medical front office or customer service preferred.