Patient Experience & Retention Advocate

chenmed; Florida; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonuses or commissions

Job summary

ChenMed is seeking a Patient Continuity & Needs Advocate to enhance patient experience and retention. The role collaborates with MGCs and Center Dyads to retain membership and resolve issues, with emphasis on Medicaid enrollment, benefits optimization, and timely follow-up.

The ideal candidate has 3+ years’ experience, strong customer service, Medicare knowledge, and Salesforce skills. This is a full-time position located in Florida with opportunities for growth and commissions.

Qualifications

• High School diploma or GED required.
• BA/BS degree preferred or equivalent experience considered.
• Minimum 3 years of work experience; seniors experience a plus; understanding of Medicare Advantage.

Responsibilities

• Support Medicaid enrollment; collect documentation and initiate follow-up.
• Identify opportunities to maximize benefits and arrange follow-up as needed.
• Use EMR to document issues and resolutions; manage patient account queues.
• Complete patient documentation per regulatory requirements (HIPAA).
• Engage patients in the lobby to identify referral opportunities and service recovery.
• Escalate service recovery issues to Center Dyad for timely resolution.
• Use Medallia and other tools to identify members for early intervention.
• Build relationships with brokers/agents connected to the center.

Skills

Customer service

Medicare Advantage

Broker relationships

Sales & service recovery

Salesforce

Microsoft Office

English fluency

Education

High School diploma or GED

BA/BS degree preferred

Experience with Medicare Advantage

Tools

Salesforce

Microsoft Office

Job description

ChenMed is seeking a Patient Continuity & Needs Advocate to enhance patient experience and retention. The role collaborates with MGCs and Center Dyads to retain membership and resolve issues, with emphasis on Medicaid enrollment, benefits optimization, and timely follow-up.

The ideal candidate has 3+ years’ experience, strong customer service, Medicare knowledge, and Salesforce skills. This is a full-time position located in Florida with opportunities for growth and commissions.