Patient Experience & Retention Advocate

ChenMed LLC; Florida; Sur place; USD 23 419 - 33 420; Plein temps

Résumé du poste

ChenMed LLC is seeking a Patient Continuity & Needs Advocate in New York. This role focuses on enhancing patient experiences and ensuring long-term membership retention. You will support Medicaid enrollment and engage actively with patients to streamline access to health services.

The ideal candidate will possess a strong customer service background, exceptional communication skills, and proficiency in healthcare benefit services. A high school diploma is required, and a BA/BS degree is preferred.

Qualifications

• 3 years of work experience required, preferably with seniors.
• High School diploma or GED required; BA/BS preferred.
• Fluency in English, both spoken and written.

Responsabilités

• Supports Medicaid enrollment and collects necessary documentation.
• Engages with patients to maximize medical benefits.
• Maintains compliance with regulatory agencies, including HIPAA.

Connaissances

Customer service

Relationship building

Detail-oriented

Communication skills

Salesforce proficiency

Healthcare knowledge

Formation

High School diploma or GED

BA/BS degree

Outils

Electronic Medical Records (EMR)

Microsoft Office Suite

Description du poste

ChenMed LLC is seeking a Patient Continuity & Needs Advocate in New York. This role focuses on enhancing patient experiences and ensuring long-term membership retention. You will support Medicaid enrollment and engage actively with patients to streamline access to health services.

The ideal candidate will possess a strong customer service background, exceptional communication skills, and proficiency in healthcare benefit services. A high school diploma is required, and a BA/BS degree is preferred.