Patient Experience Rep - PRN at Piedmont Healthcare Inc. Covington, GA

Comunidade Metodista; Covington (GA); Presencial; USD 30 000 - 42 000; Tempo parcial

Resumo da oferta

Piedmont Healthcare Inc. in Covington, GA seeks a Patient Experience Representative (PRN) to serve as a liaison between patients, relatives, and the organization. You will communicate patient concerns to staff and connect families with resources and referrals.

The role requires a GED and at least 1 year of customer service experience, preferably in healthcare. A related associate’s degree is preferred, with placement in a hospital setting.

Qualificações

• 1 year of experience in customer service, preferably in healthcare
• GED is required; associate’s degree preferred in related field
• Communicates patient concerns to staff and connects families to resources

Responsabilidades

• Acts as liaison between patients, relatives and the organization
• Relays patient problems, questions and complaints to appropriate staff
• Provides information, general assistance, and referrals to resources for patients and families

Conhecimentos

Customer service

Formação académica

GED

Associate’s Degree in Social/Behavioral Science or Public Relations related field

Descrição da oferta de emprego

Patient Experience Rep - PRN job at Piedmont Healthcare Inc.. Covington, GA.

Overview

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Responsibilities

Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

• 1 year of experience in customer service, preferably in a healthcare environment Required
• Experience working with complex customer service situations Preferred

Licenses and Certifications

• None Required

Business Unit

Name: Piedmont Newton Hospital