Patient Experience Advocate & Care Liaison

Piedmont; Covington (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

Piedmont Newton Hospital is seeking a Patient Representative to respond to inquiries, complaints, and concerns from patients, families, and visitors. The role provides a clear information channel, helps with general assistance, and directs referrals to appropriate resources while supporting problem resolution.

The position involves leading activities of patient representatives and offering administrative support to the director, requiring good communication skills and the ability to interact

Qualifications

• HS Diploma or GED required.
• Four years of additional related work experience can substitute for HS Diploma or GED requirement.
• Bachelor's Degree with an emphasis in social and behavior science or public relations-related field preferred.
• 1 year hospital experience in a position requiring interaction with multiple departments required.

Responsibilities

• Respond to patients', family members', and visitors' requests, complaints, and concerns.
• Provide a specific channel for patients and families to obtain information, general assistance, complaint resolution, and referrals to appropriate resources.
• Facilitate problem resolution and lead activities of patient representatives while providing administrative support to the director.

Skills

Patient interaction

Communication

Problem resolution

Education

HS Diploma or GED

Bachelor's degree preferred in social/behavior science or public relations

Job description

Piedmont Newton Hospital is seeking a Patient Representative to respond to inquiries, complaints, and concerns from patients, families, and visitors. The role provides a clear information channel, helps with general assistance, and directs referrals to appropriate resources while supporting problem resolution.

The position involves leading activities of patient representatives and offering administrative support to the director, requiring good communication skills and the ability to interact