Patient Experience Representative

Beacon Hill Staffing Group, LLC; Boston (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Beacon Hill Staffing Group, LLC seeks a Patient Experience Representative for a 10-12 week contract in Brookline, MA. The role is fully onsite, 8:30 AM-5:00 PM, with occasional 10:30 AM-7:00 PM shifts.

You will greet patients, verify demographics and insurance, collect copays, and support front desk operations to ensure a superior patient experience. Responsibilities include appointment scheduling, answering calls, managing portal messages, and maintaining accurate records in a HIPAA-compliant

Qualifications

• Previous healthcare experience required.
• Strong customer service and patient-facing experience.
• Experience scheduling appointments and handling high-volume phone calls.
• Familiarity with patient registration and insurance verification preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office required; EMR experience preferred.

Responsibilities

• Greet and check in patients in a professional and friendly manner.
• Verify patient demographic and insurance information.
• Collect copays, process payments, and provide receipts.
• Answer incoming phone calls and assist with patient inquiries.
• Schedule, reschedule, and confirm patient appointments.
• Manage patient portal messages and route requests appropriately.
• Assist patients with paperwork and appointment preparation.
• Maintain accurate records while ensuring HIPAA compliance.
• Coordinate communication between patients, providers, and office staff.
• Perform data entry, filing, and document management.
• Support the overall organization and efficiency of the office.

Skills

Customer service

Communication skills

Multitasking

Tools

EMR systems

Microsoft Office

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client, a leading healthcare organization in Brookline, MA, is seeking a Patient Experience Representative for a 10-12 week contract opportunity. This fully onsite role pays $22/hour and follows a Monday-Friday schedule of 8:30 AM-5:00 PM, with flexibility required for occasional shifts from 10:30 AM-7:00 PM.

The Patient Experience Representative will serve as the first point of contact for patients, supporting front desk operations, appointment scheduling, insurance verification, and administrative tasks while delivering an outstanding patient experience.

Job Responsibilities

• Greet and check in patients in a professional and friendly manner
• Verify patient demographic and insurance information
• Collect copays, process payments, and provide receipts
• Answer incoming phone calls and assist with patient inquiries
• Schedule, reschedule, and confirm patient appointments
• Manage patient portal messages and route requests appropriately
• Assist patients with paperwork and appointment preparation
• Maintain accurate records while ensuring HIPAA compliance
• Coordinate communication between patients, providers, and office staff
• Perform data entry, filing, and document management
• Support the overall organization and efficiency of the office

Candidate Qualifications

• Previous healthcare experience required
• Strong customer service and patient-facing experience
• Experience scheduling appointments and handling high-volume phone calls
• Familiarity with patient registration and insurance verification preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office required; EMR experience preferred

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

We look forward to working with you. Beacon Hill. Employing the Future (TM)