Patient Experience & Registration Specialist

musc; Town of Mount Pleasant (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

University Medical Associates (UMA) seeks a patient access specialist to greet patients and families in person or by phone, collect demographics and insurance data, and schedule appointments to support clinic efficiency.

You will verify payments, collect co-pays, and maintain confidentiality while providing excellent customer service. The role requires high school diploma, one year of experience, and familiarity with hospital information systems; E-Verify participation is required.

Qualifications

• High school diploma or equivalent (GED).
• One year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Hospital information systems

Word processing

Job description

University Medical Associates (UMA) seeks a patient access specialist to greet patients and families in person or by phone, collect demographics and insurance data, and schedule appointments to support clinic efficiency.

You will verify payments, collect co-pays, and maintain confidentiality while providing excellent customer service. The role requires high school diploma, one year of experience, and familiarity with hospital information systems; E-Verify participation is required.