Patient Experience & Registration Specialist

Progressive Community Care Center, LLC; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Progressive Community Health Centers in Milwaukee, WI is hiring a Patient Service Representative (full-time) to greet patients, register demographics and insurance, verify coverage, collect co-pays, and support revenue cycle activities. You will answer calls, schedule appointments, guide patients on test preparations, provide directions, and help educate on health services and MyChart EPIC usage.

Join a nonprofit clinic system serving 16,000 patients annually; contribute to friendly patient

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screen calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by the patient.
• Recommend the next best actions or cross-promotional opportunities to patients to educate them on appropriate additional services or health education campaigns.
• Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution.
• Elevate the voice of patient opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase.
• Assist patients in enrolling and increasing customer utilization of MyChart App (EPIC EMR).
• Coordinates the

Job description

Progressive Community Health Centers in Milwaukee, WI is hiring a Patient Service Representative (full-time) to greet patients, register demographics and insurance, verify coverage, collect co-pays, and support revenue cycle activities. You will answer calls, schedule appointments, guide patients on test preparations, provide directions, and help educate on health services and MyChart EPIC usage.

Join a nonprofit clinic system serving 16,000 patients annually; contribute to friendly patient