Patient Experience & Registration Specialist

University of Kentucky; Lexington (KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

The University of Kentucky seeks a Patient Relations Assistant to greet patients, perform registration, verify insurance, manage cash handling, and support clinic operations in a fast-paced, patient-centered environment.

Responsibilities include preparing medical records, scheduling appointments, procuring new patient records, and communicating information with patients by telephone and in person, while maintaining confidentiality and accuracy across multiple systems.

Qualifications

• The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations.
• Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Responsibilities

• Greet patients and perform registration
• Insurance verification and cash handling
• Medical record preparation
• Scheduling appointments
• Procure new patient records
• Communicate information with patients by telephone and in person
• Answer telephone and assist clinic initiatives for improving patient attendance and keeping attendance records

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High School Diploma

Job description

The University of Kentucky seeks a Patient Relations Assistant to greet patients, perform registration, verify insurance, manage cash handling, and support clinic operations in a fast-paced, patient-centered environment.

Responsibilities include preparing medical records, scheduling appointments, procuring new patient records, and communicating information with patients by telephone and in person, while maintaining confidentiality and accuracy across multiple systems.