Patient Concierge & Care Coordination

University of Kentucky; Lexington (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

University of Kentucky is seeking a patient services coordinator to support clinical operations in Lexington. The role involves gathering medical records, scanning documents, coordinating referrals to other facilities, and scheduling multiple appointments.

You will also answer phones and assist patients with inquiries, working closely with a multidisciplinary team. Experience with medical terminology and patient registration is preferred, along with strong interpersonal communication and data

Qualifications

• Customer service experience in healthcare preferred.
• Strong interpersonal communication skills required.
• Medical terminology knowledge/experience preferred.

Responsibilities

• Coordinate patient services including gathering medical records and scanning.
• Make referrals to other healthcare facilities and coordinate scheduling of multiple appointments.
• Answer phone calls and manage inquiries with professionalism.
• Work within a multidisciplinary team and maintain confidentiality while handling data.

Skills

Customer service

Medical terminology

Data entry

Multitasking

Tools

Scheduling systems

EMR/EHR

Job description

University of Kentucky is seeking a patient services coordinator to support clinical operations in Lexington. The role involves gathering medical records, scanning documents, coordinating referrals to other facilities, and scheduling multiple appointments.

You will also answer phones and assist patients with inquiries, working closely with a multidisciplinary team. Experience with medical terminology and patient registration is preferred, along with strong interpersonal communication and data