Patient Experience Coordinator (Front Desk)

University of Kentucky; Lexington (KY); Hybrid; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky is seeking a Patient Relations Assistant based in Lexington, KY. The role focuses on greeting patients, handling registrations, verifying insurance, and scheduling appointments to ensure a smooth patient flow.

Ideal candidates will have customer service experience, strong attention to detail, and the ability to work in a fast-paced healthcare environment while maintaining confidentiality and teamwork.

Qualifications

• The ideal candidate will have customer service experience and be able to communicate calmly and helpfully during stressful and/or crisis situations.
• 3.5 years of experience required.
• HS is the minimum education requirement.

Responsibilities

• Greeting patients and registration duties.
• Insurance verification and cash handling.
• Medical record preparation and scheduling appointments.
• Procure new patient records and communicate information to patients by phone and in person.
• Answering the telephone and supporting efficient patient care and clinic initiatives.

Skills

Customer service

Attention to detail

Teamwork

Data entry

Confidentiality

Education

High School Diploma

Job description

University of Kentucky is seeking a Patient Relations Assistant based in Lexington, KY. The role focuses on greeting patients, handling registrations, verifying insurance, and scheduling appointments to ensure a smooth patient flow.

Ideal candidates will have customer service experience, strong attention to detail, and the ability to work in a fast-paced healthcare environment while maintaining confidentiality and teamwork.