Patient Registration Representative

Henry-Ford-Health-2; New Baltimore (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a patient access representative to manage patient registration and front-desk activities. You will greet patients, complete preregistration, verify insurance eligibility, and handle cash collections with accuracy and courtesy.

Under general supervision, you will respond to inquiries, update records, and advocate for callers to ensure their needs are met. EPIC experience and strong computer skills are preferred to support efficient operations.

Qualifications

• High school diploma or GED required.
• One year of experience in patient admitting/registration in a hospital or medical office preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Responsibilities

• Register patients and greet callers at the front desk.
• Handle face-to-face check-in and preregistration.
• Verify insurance eligibility and process cash collections.
• Update registration and insurance information as needed.
• Respond to inquiries from patients and staff.
• Advocate on behalf of callers to ensure their needs are met.
• Act as a welcoming front door for all callers, instilling loyalty and trust.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Tools

EPIC training

Microsoft Office

Insurance payor systems

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.