Patient Experience Front Office Specialist

eyecarecenter, OD, PA; Cary (NC); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Paid Maternity Leave

Employee Discounts

Descripción de la vacante

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. This role also handles essential administrative tasks to create a smooth check-in/out for patients.

The position requires the ability to deliver excellent customer service, greet patients, manage phones, verify insurance, and handle payments with accuracy in a timely manner.

Formación

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsabilidades

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Conocimientos

Customer service

Medical office experience

Optometry/ophthalmology experience

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Educación

High School Diploma or GED

Herramientas

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Descripción del empleo

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, setting the tone for a world class Total Patient Experience. This role also handles essential administrative tasks to create a smooth check-in/out for patients.

The position requires the ability to deliver excellent customer service, greet patients, manage phones, verify insurance, and handle payments with accuracy in a timely manner.