Patient Experience & Operations Specialist

Harbor Community Health Centers; Los Angeles (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A community health center in California is seeking a Patient Operations Specialist to ensure excellent customer service in patient interactions. This role encompasses administrative tasks in a health center, including patient check-in/out, managing appointment schedules, and handling patient inquiries. Ideal candidates will have a high school diploma, 2-3 years of experience in patient services, and proficiency in English and Spanish. A commitment to the center's mission and core values is essential.

Qualifications

• 2-3 years of experience in customer service/patient services in a health/dental office setting.
• Experience with electronic health records (EHR), eClinicalWorks preferred.
• Experience at Federally Qualified Health Center preferred.

Responsibilities

• Ensure all patient interactions/experiences are successful through excellent customer service.
• Perform administrative and front office functions for the health center.
• Greet and acknowledge visitors/patients with respect and dignity.
• Handle monetary transactions for patients with a copay.
• Monitor and address tasks in HarborCHC's patient communication platform.

Skills

Customer service

Analytical skills

Communication in English and Spanish

Detail-oriented

Problem-solving

Education

High school diploma or equivalent

Basic Life Support (BLS) Certification

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

A community health center in California is seeking a Patient Operations Specialist to ensure excellent customer service in patient interactions. This role encompasses administrative tasks in a health center, including patient check-in/out, managing appointment schedules, and handling patient inquiries. Ideal candidates will have a high school diploma, 2-3 years of experience in patient services, and proficiency in English and Spanish. A commitment to the center's mission and core values is essential.