Patient Experience & Outreach Specialist

Clínica Romero; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A community healthcare provider in Los Angeles is seeking a Customer Service Specialist. This role involves offering excellent customer service and assisting patients with inquiries. The ideal candidate should be bilingual in English and Spanish, possess strong communication skills, and have experience in a community clinic setting. Responsibilities include managing patient communications, ensuring confidentiality, and participating in community outreach programs. The position is full-time and reports to the Marketing Manager.

Qualifications

• Training in a medical office or similar setting preferred.
• Typing speed of a minimum of 45 words per minute.
• Ability to work without close supervision.

Responsibilities

• Welcomes and greets patients as they enter.
• Assists patients with questions and directs them to proper departments.
• Responds to patient inquiries promptly.

Skills

Bilingual English and Spanish

Excellent written and verbal communication skills

Ability to handle multiple tasks

Detail-oriented

Education

High school graduate or equivalent

Tools

MS Excel

EPIC

Job description

A community healthcare provider in Los Angeles is seeking a Customer Service Specialist. This role involves offering excellent customer service and assisting patients with inquiries. The ideal candidate should be bilingual in English and Spanish, possess strong communication skills, and have experience in a community clinic setting. Responsibilities include managing patient communications, ensuring confidentiality, and participating in community outreach programs. The position is full-time and reports to the Marketing Manager.