Patient Experience Specialist

Manet Community Health Center; Quincy (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Manet Community Health Center is looking for a Patient Services Representative to manage calls and appointment schedules while ensuring quality patient customer service. This role requires a High School Diploma, with a preference for an Associate’s Degree, and 2-3 years of relevant experience in customer service or healthcare. The ideal candidate should have strong communication skills, be detail-oriented, and ideally be multi-lingual. Flexibility in schedule and reliable transportation is necessary as the role may involve travel between locations.

Qualifications

• Minimum of 2-3 years relevant work experience in customer service, preferably in a healthcare setting.
• Familiarity with health insurances, managed care requirements, and state assistance programs is a plus.
• Must be able to read and write in English.

Responsibilities

• Manage calls, inquiries, and appointment schedules for patient customer service.
• Collect mandatory patient information for accurate demographic entries.
• Coordinate patient information related to the Sliding Fee Scale program.

Skills

Customer service skills

Interpersonal skills

Communication skills

Attention to detail

Problem-solving skills

Multi-Lingual (Cantonese, Mandarin, Arabic, Portuguese, Spanish)

Education

High School Diploma

Associate’s Degree

Tools

Computer proficiency

Data entry

Job description

Manet Community Health Center is looking for a Patient Services Representative to manage calls and appointment schedules while ensuring quality patient customer service. This role requires a High School Diploma, with a preference for an Associate’s Degree, and 2-3 years of relevant experience in customer service or healthcare. The ideal candidate should have strong communication skills, be detail-oriented, and ideally be multi-lingual. Flexibility in schedule and reliable transportation is necessary as the role may involve travel between locations.