Patient Experience Leader

Compass Healthcare; Rochester (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct patient experience activities across assigned healthcare systems. You will monitor patient satisfaction initiatives, ensure policy compliance, and support development of action plans to meet client needs.

Ideal candidates have 2–3 years in-serving customer service training, strong organizational skills, and experience with Windows Office tools.

Qualifications

• Minimum HS diploma or GED; 4-year degree preferred.
• 2-3 years in-serving customer service training experience.
• Experience in hospitality and healthcare operations is preferred.

Responsibilities

• Coordinate and direct patient experience activities across the system.
• Monitor and report on patient satisfaction initiatives and account performance.
• Ensure compliance with client, government, and corporate policies.
• Support development and training plans for patient satisfaction success.
• Prepare patient satisfaction reports and standardize departmental operations.

Skills

Customer service

Training

Coaching

Organization

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct patient experience activities across assigned healthcare systems. You will monitor patient satisfaction initiatives, ensure policy compliance, and support development of action plans to meet client needs.

Ideal candidates have 2–3 years in-serving customer service training, strong organizational skills, and experience with Windows Office tools.