Travel Patient Experience Operations Manager

Compass Group USA; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Satisfaction Operations Manager who will travel 75-100% to support hospital food service projects nationwide. You will coordinate patient experience initiatives, train nutrition teams on Patient Solutions standards, and partner with on-site management to improve satisfaction, retention, and quality metrics across accounts.

Strong data analysis, HIPAA compliance, and excellent communication are essential, as you’ll produce

Qualifications

• Associate degree with minimum 3 years of experience in food services, customer service training, or a related field, including at least two years of food service management experience; healthcare experience preferred.
• Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian
• Demonstrated ability to communicate clearly, coach and train teams, implement operational standards, and hold leaders and team members accountable for consistent execution
• Demonstrated organizational skills, with the ability to effectively manage multiple projects, competing priorities and role responsibilities.
• Proficiency in Microsoft Office applications, electronic medical record systems, and diet office software

Responsibilities

• Establishes goals and overseesimplementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develop patient service team members
• Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensure patient services staff assist in achieving stated patient satisfaction goals
• Comply with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs
• Maintains and supports client satisfaction at a level that ensures account retention
• Administers required client/customer surveys and responds in a timely and effective manner
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
• Works closely with on-site management team to reach operational goals
• Participates in weekly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
• Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
• Compose patient satisfaction reports as needed to management.
• Implement forms, data, and ensure standardization of Patient Solutions and Patient Experience program for departmental patient satisfaction operations success
• Train designated on-site leaders on program standards and role expectations to ensure consistent execution and long-term sustainability

Skills

Patient experience

Team leadership

Data analysis

HIPAA compliance

Training & coaching

Education

Associate degree

Tools

Microsoft Office

EMR systems

Diet office software

Job description

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Satisfaction Operations Manager who will travel 75-100% to support hospital food service projects nationwide. You will coordinate patient experience initiatives, train nutrition teams on Patient Solutions standards, and partner with on-site management to improve satisfaction, retention, and quality metrics across accounts.

Strong data analysis, HIPAA compliance, and excellent communication are essential, as you’ll produce