Patient Experience & Operations Coordinator

Ascension; Indianapolis (IN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health coverage

403(b) retirement plan

Paid time off (PTO) and holidays

Tuition assistance (Vocare)

Employee Assistance Program

Parental leave

Adoption assistance

Job summary

Ascension is seeking a Front Desk/Administrative role at the Heart Care department in Indianapolis, IN. The position focuses on patient check-in/out with hospitality and accuracy in recording data, while supporting the clinic’s financial and scheduling processes.

You will verify demographics, insurance information, and secure authorizations, ensuring smooth daily operations and accurate documentation for every patient journey.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Create a seamless patient arrival experience by checking in/out and delivering hospitality.
• Verify demographic and insurance data to ensure accurate patient records from the start.
• Secure necessary insurance authorizations and manage daily co-pays and deposits with precision.
• Schedule appointments and manage medical record requests to keep the team and patients in sync.

Skills

Customer service

Front desk

Education

High School diploma equivalency

Job description

Ascension is seeking a Front Desk/Administrative role at the Heart Care department in Indianapolis, IN. The position focuses on patient check-in/out with hospitality and accuracy in recording data, while supporting the clinic’s financial and scheduling processes.

You will verify demographics, insurance information, and secure authorizations, ensuring smooth daily operations and accurate documentation for every patient journey.