Patient Experience Coordinator – Front Desk & Scheduling

Union-Health; Terre Town (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off starting day one

Tuition reimbursement 5250 yearly

403b retirement employer match

Success Sharing

Part-time and Full-time schedules

Job summary

Union Health in Indiana is seeking a friendly Receptionist to greet patients, manage calls, verify demographics and insurance, and schedule appointments in a busy medical office.

You will support the patient experience, handle payments, and assist in keeping medical records organized. Prior medical office or EMR experience is preferred, along with strong interpersonal and multitasking skills.

Qualifications

• Previous medical office/clerical experience preferred.
• Ability to multitask.
• Computer knowledge.
• Previous EMR experience preferred.
• Knowledge of medical terminology helpful.
• Must be accountable, self-directed, and possess great interpersonal and customer service skills.

Responsibilities

• Greeting and welcoming patients with a friendly attitude.
• Answer incoming calls, take messages, and route calls appropriately.
• Verify and update patient demographic and insurance information.
• Schedule and cancel patient appointments, prepare, and maintain medical records.
• Process transactions and reconcile cash with charges, assist patients with account inquiries and payment arrangements.
• Provide training to new employees and perform other assigned duties.

Skills

Multitasking

Interpersonal skills

Customer service

Medical terminology

EMR experience

Computer skills

Self-directed

Job description

Union Health in Indiana is seeking a friendly Receptionist to greet patients, manage calls, verify demographics and insurance, and schedule appointments in a busy medical office.

You will support the patient experience, handle payments, and assist in keeping medical records organized. Prior medical office or EMR experience is preferred, along with strong interpersonal and multitasking skills.